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Call centers are one of the fastest growing sectors in the world and increasingly a company’s first line of contact with current and future customers. As such, they can have a significant impact on client satisfaction and loyalty.

They're also one of the most complex and stressful environments in which to work. The demands of serving clients in real-time and meeting performance targets lay the foundation. Add a problem such as poor acoustics to the equation and the stress levels climb even higher. Representatives must cope with co-workers constantly talking around them, as well as noise arising from people walking by, telephones ringing, office equipment, building mechanicals and more. In some facilities, these issues are amplified by high densities, low furniture panels and generally poor acoustic design.

These distractions are detrimental to a profession that requires good listening skills and detailed information to be taken. Productivity is reduced and error rates increase. Noise also heightens stress and lowers morale, contributing to absenteeism and turnover rates.

And because it affects representatives’ performance, noise can ultimately impact a customer’s experience on a given call. Stressed employees are less able to manage negative emotions or display empathy. Noise can also create an unpleasant calling experience by broadcasting over the telephone.

Improving acoustics makes call centers an easier place to work, helping representatives provide customers with efficient, accurate and professional attention.